{"id":4480,"date":"2024-11-08T10:24:56","date_gmt":"2024-11-08T08:24:56","guid":{"rendered":"https:\/\/newisland-int.com\/?p=4480"},"modified":"2024-11-08T10:34:54","modified_gmt":"2024-11-08T08:34:54","slug":"bmc-introduces-agentic-ai-to-transform-enterprise-it-work","status":"publish","type":"post","link":"https:\/\/newisland-int.com\/?p=4480","title":{"rendered":"BMC Introduces Agentic AI to Transform Enterprise IT Work"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4480\" class=\"elementor elementor-4480\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f93e7f9 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"6f93e7f9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3fc6d4b7\" data-id=\"3fc6d4b7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-396caed5 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"396caed5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1c29f404\" data-id=\"1c29f404\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72a7e5c4 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"72a7e5c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">BMC Introduces Agentic AI to Transform Enterprise IT Work<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7975f0dc elementor-align-center elementor-widget elementor-widget-post-info\" data-id=\"7975f0dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-04198af elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom\">\n\t\t\t\t\t\t\t\t\t\tNew Island Technologies\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-0ed9eb2 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/newisland-int.com\/?m=20241108\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-calendar-alt\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>November 8, 2024<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-9a0353c elementor-inline-item\" itemprop=\"commentCount\">\n\t\t\t\t\t\t<a href=\"https:\/\/newisland-int.com\/?p=4480#respond\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-comment-dots\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-comments\">\n\t\t\t\t\t\t\t\t\t\tNo Comments\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-f868609 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-paper-plane\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<a href=\"https:\/\/newisland-int.com\/?cat=1370\" class=\"elementor-post-info__terms-list-item\">News<\/a>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c8c8d78 elementor-widget elementor-widget-text-editor\" data-id=\"5c8c8d78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I am happy to announce the addition of agentic AI, powered by BMC HelixGPT, to our BMC Helix platform. We are beginning a journey to transform enterprise IT work, starting with agentic bots for service management and operations.<\/p>\n<p><span class=\"TextRun SCXW133841565 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW133841565 BCX0\">Agen<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">tic bot<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">s<\/span>\u00a0<span class=\"NormalTextRun SCXW133841565 BCX0\">take\u00a0<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">generative artificial intelligence (<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">Gen<\/span>\u00a0<span class=\"NormalTextRun SCXW133841565 BCX0\">AI<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">)<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">\u00a0beyond the \u201ccall and response\u201d mechanism\u00a0<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">familiar to many<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">\u00a0users\u00a0<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">from their<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">\u00a0early interactions<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">\u00a0with\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW133841565 BCX0\">GenAI<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">.\u00a0<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">BMC\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW133841565 BCX0\">HelixGPT<\/span>\u00a0<span class=\"NormalTextRun SCXW133841565 BCX0\">now\u00a0<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">powers<\/span>\u00a0<span class=\"NormalTextRun SCXW133841565 BCX0\">a set of bots\u00a0<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">that<\/span>\u00a0<span class=\"NormalTextRun SCXW133841565 BCX0\">work<\/span>\u00a0<span class=\"NormalTextRun SCXW133841565 BCX0\">autonomously<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">,<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">\u00a0in\u00a0<\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW133841565 BCX0\">a number of<\/span>\u00a0<span class=\"NormalTextRun SCXW133841565 BCX0\">different roles<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">,\u00a0<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">which include<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">\u00a0task automation,<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">\u00a0curati<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">on<\/span>\u00a0<span class=\"NormalTextRun SCXW133841565 BCX0\">of knowledge content<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">,\u00a0<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">proactive provision of<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">\u00a0insights from data,\u00a0<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">evaluation of change risks<\/span><span class=\"NormalTextRun SCXW133841565 BCX0\">, and more.<\/span><\/span><\/p>\n<p><span class=\"TextRun SCXW202044318 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW202044318 BCX0\">Agentic bots in BMC Helix\u00a0<\/span><span class=\"NormalTextRun SCXW202044318 BCX0\">work\u00a0<\/span><span class=\"NormalTextRun SCXW202044318 BCX0\">alongside your human experts\u00a0<\/span><span class=\"NormalTextRun SCXW202044318 BCX0\">to improve\u00a0<\/span><\/span><span class=\"TrackChangeTextDeletionMarker TrackedChange SCXW202044318 BCX0\"><span class=\"TextRun SCXW202044318 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun TrackChangeTextDeletion SCXW202044318 BCX0\">service organization\u00a0<\/span><\/span><\/span><span class=\"TextRun SCXW202044318 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW202044318 BCX0\">productivity<\/span>\u00a0<span class=\"NormalTextRun SCXW202044318 BCX0\">and<\/span>\u00a0<span class=\"NormalTextRun SCXW202044318 BCX0\">user experience (both for end users and the support and operations\u00a0<\/span><span class=\"NormalTextRun SCXW202044318 BCX0\">teams\u00a0<\/span><span class=\"NormalTextRun SCXW202044318 BCX0\">who support them), deliver better\u00a0<\/span><span class=\"NormalTextRun SCXW202044318 BCX0\">value\u00a0<\/span><span class=\"NormalTextRun SCXW202044318 BCX0\">from data<\/span><span class=\"NormalTextRun SCXW202044318 BCX0\">, and improve service quality.<\/span><\/span><\/p>\n<p>The new BMC Helix ITSM release introduces the first of many agentic bots, which will work to improve service organization productivity and the user experience (both for end users and the support and operations teams who support them), to deliver better insights from data and provide faster and more successful outcomes.<\/p>\n<h2><span class=\"TextRun SCXW227339596 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW227339596 BCX0\">BMC\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW227339596 BCX0\">HelixGPT<\/span><span class=\"NormalTextRun SCXW227339596 BCX0\">\u00a0Knowledge Curator<\/span>\u00a0<span class=\"NormalTextRun SCXW227339596 BCX0\">Enhanc<\/span><span class=\"NormalTextRun SCXW227339596 BCX0\">es<\/span><span class=\"NormalTextRun SCXW227339596 BCX0\">\u00a0and Updat<\/span><span class=\"NormalTextRun SCXW227339596 BCX0\">es<\/span><span class=\"NormalTextRun SCXW227339596 BCX0\">\u00a0Knowledge<\/span><\/span><\/h2>\n<p>Effective support of complex service environments requires good knowledge sharing between support and operations professionals. Furthermore, with effective delivery of that knowledge to the users who need it, when they need it, people are more likely to find solutions to their issues and inquiries, improving operational outcomes and reducing the burden on the support organization.<\/p>\n<p>But there is a challenge: While many organizations have sought to implement effective knowledge management practices, this is often very challenging in large and complex environments. In practice, many knowledge management initiatives have suffered from a lack of article quality and consistent coverage, and content may become duplicated or obsolete. When stakeholders lose confidence in the reliability and availability of knowledge, their engagement with the knowledge management system is also impacted, and people become less inclined to participate in using, creating, or improving knowledge.<\/p>\n<p>BMC HelixGPT Knowledge Curator is a new agentic bot that uses Gen AI to solve these problems. The bot has a number of skills: It can identify whether new content needs to be written for any given issue, and guide the user through doing so, or matching them to relevant existing content. It can locate issues that are difficult for knowledge managers to detect, particularly in a large knowledge base, such as duplicated content or obsolete information. Furthermore, it helps knowledge managers resolve these issues by drafting proposed new content and guiding the knowledge author through the process of editing, finalizing, and publishing it.<\/p>\n<p>BMC HelixGPT Knowledge Creator transforms knowledge management in support organizations, empowering your teams to achieve greater self-service levels and higher resolution rates, while reducing unproductive and repetitive toil.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cb7abb elementor-widget elementor-widget-image\" data-id=\"9cb7abb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" data-attachment-id=\"4487\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=4487\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/11\/bmc-helixgpt-knowledge-curator.png?fit=917%2C529&amp;ssl=1\" data-orig-size=\"917,529\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/11\/bmc-helixgpt-knowledge-curator.png?fit=917%2C529&amp;ssl=1\" width=\"917\" height=\"529\" src=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/11\/bmc-helixgpt-knowledge-curator.png?fit=917%2C529&amp;ssl=1\" class=\"attachment-full size-full wp-image-4487\" alt=\"\" data-attachment-id=\"4487\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=4487\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/11\/bmc-helixgpt-knowledge-curator.png?fit=917%2C529&amp;ssl=1\" data-orig-size=\"917,529\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/11\/bmc-helixgpt-knowledge-curator.png?fit=529%2C529&amp;ssl=1\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2615e0 elementor-widget elementor-widget-text-editor\" data-id=\"f2615e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span class=\"TextRun SCXW140841673 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW140841673 BCX0\">BMC\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW140841673 BCX0\">HelixGPT<\/span><span class=\"NormalTextRun SCXW140841673 BCX0\">\u00a0Insight Finde<\/span><span class=\"NormalTextRun SCXW140841673 BCX0\">r<\/span><span class=\"NormalTextRun SCXW140841673 BCX0\">\u00a0Democratizes Data Insights<\/span><\/span><\/h2>\n<p>The ongoing digital transformation of industries is creating ever more complexity in the technology landscape of enterprises. In turn, the tools used to discover, run, manage, and support those technologies are receiving and generating more data than ever.<\/p>\n<p>However, maximizing the potential of complex data has traditionally been the domain of data scientists and reporting technology experts, which can leave stakeholders waiting in line for data insights. Additionally, data experts may not have significant experience with the domain-specific context of the requests coming into their team, leading to multiple iterations or missed opportunities to surface valuable insights.<\/p>\n<p><span class=\"TextRun SCXW249522187 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW249522187 BCX0\">BMC\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW249522187 BCX0\">HelixGPT<\/span><span class=\"NormalTextRun SCXW249522187 BCX0\">\u00a0Insight Finder<\/span><span class=\"NormalTextRun SCXW249522187 BCX0\">\u00a0is an agentic bot which<\/span>\u00a0<span class=\"NormalTextRun SCXW249522187 BCX0\">uses\u00a0<\/span><span class=\"NormalTextRun SCXW249522187 BCX0\">Gen\u00a0<\/span><span class=\"NormalTextRun SCXW249522187 BCX0\">AI<\/span><span class=\"NormalTextRun SCXW249522187 BCX0\">\u00a0to surface important,\u00a0<\/span><span class=\"NormalTextRun SCXW249522187 BCX0\">timely<\/span><span class=\"NormalTextRun SCXW249522187 BCX0\">\u00a0insights directly to stakeholders such as support team managers or operations team members.<\/span>\u00a0<\/span><span class=\"TextRun SCXW249522187 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW249522187 BCX0\">It can tabulate and chart data on<\/span>\u00a0<span class=\"NormalTextRun SCXW249522187 BCX0\">the<\/span>\u00a0<span class=\"NormalTextRun SCXW249522187 BCX0\">fly, create dashboard widgets and reports automatically, and converse with the user as they drill further into the data.<\/span><\/span><\/p>\n<p><span class=\"TextRun SCXW227080340 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW227080340 BCX0\">Furthermore, it acts as a cognitive interface between users and the often<\/span><span class=\"NormalTextRun SCXW227080340 BCX0\">\u2013<\/span><span class=\"NormalTextRun SCXW227080340 BCX0\">complex data\u00a0<\/span><span class=\"NormalTextRun SCXW227080340 BCX0\">that<\/span><span class=\"NormalTextRun SCXW227080340 BCX0\">\u00a0is relevant to them, allowing them to use natural language to state their requirements without needing to be familiar with the table<\/span><span class=\"NormalTextRun SCXW227080340 BCX0\">\u2013<\/span><span class=\"NormalTextRun SCXW227080340 BCX0\">and<\/span><span class=\"NormalTextRun SCXW227080340 BCX0\">\u2013<\/span><span class=\"NormalTextRun SCXW227080340 BCX0\">graph structure of the underlying database<\/span><span class=\"NormalTextRun SCXW227080340 BCX0\">,\u00a0<\/span><span class=\"NormalTextRun SCXW227080340 BCX0\">or knowing how to navigate the interface and features of a specialist reporting tool.<\/span><\/span><span class=\"TextRun SCXW227080340 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\">\u00a0<span class=\"NormalTextRun SCXW227080340 BCX0\">Users\u00a0<\/span><span class=\"NormalTextRun SCXW227080340 BCX0\">simply\u00a0<\/span><span class=\"NormalTextRun SCXW227080340 BCX0\">tell\u00a0<\/span><span class=\"NormalTextRun SCXW227080340 BCX0\">BMC\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW227080340 BCX0\">HelixGPT<\/span>\u00a0<span class=\"NormalTextRun SCXW227080340 BCX0\">Insight Finder what they want to know, and\u00a0<\/span><span class=\"NormalTextRun SCXW227080340 BCX0\">BMC\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW227080340 BCX0\">HelixGPT<\/span>\u00a0<span class=\"NormalTextRun SCXW227080340 BCX0\">executes their request,<\/span>\u00a0<span class=\"NormalTextRun SCXW227080340 BCX0\">c<\/span><span class=\"NormalTextRun SCXW227080340 BCX0\">ollating the data and presenting the results<\/span><span class=\"NormalTextRun SCXW227080340 BCX0\">\u00a0conversationally and visually<\/span><span class=\"NormalTextRun SCXW227080340 BCX0\">.<\/span><\/span><\/p>\n<p><span class=\"TextRun SCXW112654168 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW112654168 BCX0\">As a result,\u00a0<\/span><span class=\"NormalTextRun SCXW112654168 BCX0\">BMC\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW112654168 BCX0\">HelixGPT<\/span><span class=\"NormalTextRun SCXW112654168 BCX0\">\u00a0Insight Finder enables<\/span>\u00a0<span class=\"NormalTextRun SCXW112654168 BCX0\">support and operations team users\u00a0<\/span><span class=\"NormalTextRun SCXW112654168 BCX0\">to<\/span>\u00a0<span class=\"NormalTextRun SCXW112654168 BCX0\">make truly data-driven decisions<\/span><span class=\"NormalTextRun SCXW112654168 BCX0\">. Every user becomes a reporting expert<\/span><span class=\"NormalTextRun SCXW112654168 BCX0\">.<\/span><span class=\"NormalTextRun SCXW112654168 BCX0\">\u00a0By proactively providing them with significant data,\u00a0<\/span><span class=\"NormalTextRun SCXW112654168 BCX0\">BMC\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW112654168 BCX0\">HelixGPT<\/span>\u00a0<span class=\"NormalTextRun SCXW112654168 BCX0\">Insight Finder\u00a0<\/span><span class=\"NormalTextRun SCXW112654168 BCX0\">prompts users to explore higher<\/span><span class=\"NormalTextRun SCXW112654168 BCX0\">\u2013<\/span><span class=\"NormalTextRun SCXW112654168 BCX0\">priority subjects first, ensuring their efforts are directed\u00a0<\/span><span class=\"NormalTextRun SCXW112654168 BCX0\">toward<\/span><span class=\"NormalTextRun SCXW112654168 BCX0\">\u00a0the most important and effective topics.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-152e179 elementor-widget elementor-widget-image\" data-id=\"152e179\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-attachment-id=\"4486\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=4486\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/11\/bmc-helix-introduces-agentic-ai-to-transform-enterprise-it.png?fit=581%2C321&amp;ssl=1\" data-orig-size=\"581,321\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/11\/bmc-helix-introduces-agentic-ai-to-transform-enterprise-it.png?fit=581%2C321&amp;ssl=1\" width=\"581\" height=\"321\" src=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/11\/bmc-helix-introduces-agentic-ai-to-transform-enterprise-it.png?fit=581%2C321&amp;ssl=1\" class=\"attachment-full size-full wp-image-4486\" alt=\"\" data-attachment-id=\"4486\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=4486\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/11\/bmc-helix-introduces-agentic-ai-to-transform-enterprise-it.png?fit=581%2C321&amp;ssl=1\" data-orig-size=\"581,321\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/11\/bmc-helix-introduces-agentic-ai-to-transform-enterprise-it.png?fit=321%2C321&amp;ssl=1\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-227eae0 elementor-widget elementor-widget-text-editor\" data-id=\"227eae0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span class=\"TextRun SCXW127821584 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW127821584 BCX0\">BMC\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW127821584 BCX0\">Helix<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW127821584 BCX0\">GPT<\/span><span class=\"NormalTextRun SCXW127821584 BCX0\">\u00a0Employee Navigator<\/span><span class=\"NormalTextRun SCXW127821584 BCX0\">\u00a0I<\/span><span class=\"NormalTextRun SCXW127821584 BCX0\">mprov<\/span><span class=\"NormalTextRun SCXW127821584 BCX0\">es<\/span><span class=\"NormalTextRun SCXW127821584 BCX0\">\u00a0Enterprise Productivity<\/span><\/span><\/h2>\n<p><span class=\"TextRun SCXW264481645 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW264481645 BCX0\">Traditional\u00a0<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">ITSM<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">\u00a0tools have done\u00a0<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">a great job<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">\u00a0automating workflows and fulfilling service requests<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">\u00a0for supported end<\/span>\u00a0<span class=\"NormalTextRun SCXW264481645 BCX0\">users<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">.\u00a0<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">However,<\/span>\u00a0<span class=\"NormalTextRun SCXW264481645 BCX0\">as\u00a0<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">business operations<\/span>\u00a0<span class=\"NormalTextRun SCXW264481645 BCX0\">become\u00a0<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">increasingly complex<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">,<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">\u00a0demand\u00a0<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">is gr<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">o<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">wing\u00a0<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">for a\u00a0<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">more straightforward<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">, intuitive way for employees to\u00a0<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">find<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">\u00a0information<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">\u00a0and\u00a0<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">services\u00a0<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">quickly<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">,\u00a0<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">across departments<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">,<\/span>\u00a0<span class=\"NormalTextRun SCXW264481645 BCX0\">enabling them to\u00a0<\/span><span class=\"NormalTextRun SCXW264481645 BCX0\">stay focused on more productive tasks.<\/span><\/span><\/p>\n<p><span class=\"TextRun SCXW12473698 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW12473698 BCX0\">BMC\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12473698 BCX0\">HelixGPT<\/span><span class=\"NormalTextRun SCXW12473698 BCX0\">\u00a0Employee Navigator is an agentic AI bot focused on th<\/span><span class=\"NormalTextRun SCXW12473698 BCX0\">ose supported users of services and systems.\u00a0<\/span><span class=\"NormalTextRun SCXW12473698 BCX0\">Consider this example:\u00a0<\/span><span class=\"NormalTextRun SCXW12473698 BCX0\">A<\/span><span class=\"NormalTextRun SCXW12473698 BCX0\">n employee\u00a0<\/span><span class=\"NormalTextRun SCXW12473698 BCX0\">encounters<\/span>\u00a0<span class=\"NormalTextRun SCXW12473698 BCX0\">a problem with an application. Instead of\u00a0<\/span><span class=\"NormalTextRun SCXW12473698 BCX0\">submitting<\/span><span class=\"NormalTextRun SCXW12473698 BCX0\">\u00a0a ticket and waiting for IT to resolve the issue, they simply\u00a0<\/span><span class=\"NormalTextRun SCXW12473698 BCX0\">talk directly with the agentic bot in natural language<\/span><span class=\"NormalTextRun SCXW12473698 BCX0\">\u2014<\/span><span class=\"NormalTextRun SCXW12473698 BCX0\">perhaps simply<\/span>\u00a0<span class=\"NormalTextRun SCXW12473698 BCX0\">stating<\/span><span class=\"NormalTextRun SCXW12473698 BCX0\">\u00a0\u201cI\u2019m having trouble with this application.\u201d\u00a0<\/span><span class=\"NormalTextRun SCXW12473698 BCX0\">BMC\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW12473698 BCX0\">HelixGPT<\/span>\u00a0<span class=\"NormalTextRun SCXW12473698 BCX0\">immediately<\/span><span class=\"NormalTextRun SCXW12473698 BCX0\">\u00a0responds with troubleshooting steps or, if needed, automatically creates a service request for the IT team<\/span><span class=\"NormalTextRun SCXW12473698 BCX0\">.<\/span><\/span><\/p>\n<p><span class=\"TextRun SCXW221017800 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW221017800 BCX0\">Giving users a fully conversational experience, BMC\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW221017800 BCX0\">HelixGPT<\/span><span class=\"NormalTextRun SCXW221017800 BCX0\">\u00a0can\u00a0<\/span><span class=\"NormalTextRun SCXW221017800 BCX0\">provide<\/span><span class=\"NormalTextRun SCXW221017800 BCX0\">\u00a0summarized answers to questions\u00a0<\/span><span class=\"NormalTextRun SCXW221017800 BCX0\">consolidated<\/span><span class=\"NormalTextRun SCXW221017800 BCX0\">\u00a0from multiple knowledge sources, removing the need for user<\/span><span class=\"NormalTextRun SCXW221017800 BCX0\">s<\/span><span class=\"NormalTextRun SCXW221017800 BCX0\">\u00a0to sift through a list\u00a0<\/span><span class=\"NormalTextRun SCXW221017800 BCX0\">of\u00a0<\/span><span class=\"NormalTextRun SCXW221017800 BCX0\">search results. It is designed to be used across\u00a0<\/span><span class=\"NormalTextRun SCXW221017800 BCX0\">the company<\/span><span class=\"NormalTextRun SCXW221017800 BCX0\">,\u00a0<\/span><span class=\"NormalTextRun SCXW221017800 BCX0\">giving<\/span><span class=\"NormalTextRun SCXW221017800 BCX0\">\u00a0users a single point of dialogue for accessing services from different lines of business.<\/span><\/span><\/p>\n<p><span class=\"TextRun SCXW45495926 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW45495926 BCX0\">However, it is\u00a0<\/span><span class=\"NormalTextRun SCXW45495926 BCX0\">more than<\/span><span class=\"NormalTextRun SCXW45495926 BCX0\">\u00a0just a conversational tool. BMC\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW45495926 BCX0\">HelixGPT<\/span><span class=\"NormalTextRun SCXW45495926 BCX0\">\u00a0Employee Navigator\u00a0<\/span><span class=\"NormalTextRun SCXW45495926 BCX0\">can<\/span><span class=\"NormalTextRun SCXW45495926 BCX0\">\u00a0execute tasks and workflow<\/span><span class=\"NormalTextRun SCXW45495926 BCX0\">s<\/span><span class=\"NormalTextRun SCXW45495926 BCX0\">, automating not\u00a0<\/span><span class=\"NormalTextRun SCXW45495926 BCX0\">only the service request<\/span><span class=\"NormalTextRun SCXW45495926 BCX0\">,<\/span><span class=\"NormalTextRun SCXW45495926 BCX0\">\u00a0but also its fulfilment.<\/span><\/span><\/p>\n<p><span class=\"TextRun SCXW163286774 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW163286774 BCX0\">These new capabilities work together to encourage greater use of self-service, delivering results faster to users while reducing the volume of requests to the support organization. This enables ITSM and IT operations teams to move away from simple request-handling to more productive activities with better enduring value.<\/span><\/span><\/p>\n<h2>BMC HelixGPT Change Risk Advisor Balances Risk and Speed in DevOps<\/h2>\n<p><span class=\"TextRun SCXW239709564 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW239709564 BCX0\">The most effective way to manage change<\/span><span class=\"NormalTextRun SCXW239709564 BCX0\">,<\/span><span class=\"NormalTextRun SCXW239709564 BCX0\">\u00a0and its impact<\/span><span class=\"NormalTextRun SCXW239709564 BCX0\">,<\/span><span class=\"NormalTextRun SCXW239709564 BCX0\">\u00a0is to proactively\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW239709564 BCX0\">analyze<\/span><span class=\"NormalTextRun SCXW239709564 BCX0\">\u00a0risks<\/span><span class=\"NormalTextRun SCXW239709564 BCX0\">, and thus<\/span><span class=\"NormalTextRun SCXW239709564 BCX0\">\u00a0avoid making changes that are likely to cause an incident. However, the current change management process typically involve<\/span><span class=\"NormalTextRun SCXW239709564 BCX0\">s manual analysis of\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW239709564 BCX0\">risk<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW239709564 BCX0\">,<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW239709564 BCX0\">\u00a0and<\/span><span class=\"NormalTextRun SCXW239709564 BCX0\">\u00a0lacks real-time operational data for\u00a0<\/span><span class=\"NormalTextRun SCXW239709564 BCX0\">accurate<\/span><span class=\"NormalTextRun SCXW239709564 BCX0\">\u00a0risk predictions.<\/span><\/span><\/p>\n<p><span class=\"TextRun SCXW109928010 BCX0\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW109928010 BCX0\">BMC\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW109928010 BCX0\">HelixGPT<\/span><span class=\"NormalTextRun SCXW109928010 BCX0\">\u00a0Change Risk Advisor is an agentic bot that uses Gen AI to reduce change failures in complex systems by surfacing risky changes\u00a0<\/span><span class=\"NormalTextRun SCXW109928010 BCX0\">which might\u00a0<\/span><span class=\"NormalTextRun SCXW109928010 BCX0\">impact<\/span><span class=\"NormalTextRun SCXW109928010 BCX0\">\u00a0a service<\/span><span class=\"NormalTextRun SCXW109928010 BCX0\">. This information is crucial for balancing risk and speed in DevOps. The\u00a0<\/span><span class=\"NormalTextRun SCXW109928010 BCX0\">agentic AI bot de-risks DevOps by catching unforeseen risks in real time\u00a0<\/span><span class=\"NormalTextRun SCXW109928010 BCX0\">using\u00a0<\/span><span class=\"NormalTextRun SCXW109928010 BCX0\">precise analysis of ITSM<\/span><span class=\"NormalTextRun SCXW109928010 BCX0\">\u00a0and IT operations management (ITOM) data. DevOps and SRE teams can follow up with questions and get responses for a given change request so they can continue to deploy quickly and with confidence, only d<\/span><span class=\"NormalTextRun SCXW109928010 BCX0\">e<\/span><span class=\"NormalTextRun SCXW109928010 BCX0\">laying their push when a pot<\/span><span class=\"NormalTextRun SCXW109928010 BCX0\">ential failure is detected.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d93320 elementor-widget elementor-widget-image\" data-id=\"5d93320\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-attachment-id=\"4485\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=4485\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/11\/balances-risk-and-speed-in-devops.png?fit=491%2C353&amp;ssl=1\" data-orig-size=\"491,353\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/11\/balances-risk-and-speed-in-devops.png?fit=491%2C353&amp;ssl=1\" width=\"491\" height=\"353\" src=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/11\/balances-risk-and-speed-in-devops.png?fit=491%2C353&amp;ssl=1\" class=\"attachment-full size-full wp-image-4485\" alt=\"\" data-attachment-id=\"4485\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=4485\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/11\/balances-risk-and-speed-in-devops.png?fit=491%2C353&amp;ssl=1\" data-orig-size=\"491,353\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/11\/balances-risk-and-speed-in-devops.png?fit=353%2C353&amp;ssl=1\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4a647f elementor-widget elementor-widget-text-editor\" data-id=\"f4a647f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>An Agentic Future for Enterprise IT WorkService<\/h2>\n<p>BMC HelixGPT Insight Finder, BMC HelixGPT Knowledge Curator, and BMC HelixGPT Employee Navigator are available to all customers with advanced-tier-suite licensing for BMC Helix ITSM. To learn more about BMC HelixGPT Change Risk Advisor,\u00a0<a href=\"https:\/\/www.bmc.com\/forms\/contact-bmc.html\" target=\"_self\">contact us for a consultation<\/a>.<\/p>\n<p>They represent the first set of autonomous, intelligent assistants for service and operations management professionals, and the people supported by them. We will continue to deploy more agentic AI bots in BMC HelixGPT to empower knowledge workers with powerful personal assistants that interact with human users\u2014and each other\u2014to boost productivity, reduce toil, and enhance outcomes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3832f68 elementor-widget elementor-widget-video\" data-id=\"3832f68\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=hf5P_oh16qw&amp;t=2s&amp;ab_channel=BMC&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-313fd4ab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"313fd4ab\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64b4efb1\" data-id=\"64b4efb1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4103a6b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4103a6b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d696d4f\" data-id=\"6d696d4f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6795f9f3 elementor-widget elementor-widget-text-editor\" data-id=\"6795f9f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>SHARE THIS BLOG<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e560d6c elementor-share-buttons--skin-minimal elementor-share-buttons--shape-circle elementor-share-buttons--color-custom elementor-share-buttons--view-icon-text elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"4e560d6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-facebook\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tFacebook\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Share on twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-twitter\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tTwitter\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tLinkedIn\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d0f5b72 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d0f5b72\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-59f2a021\" data-id=\"59f2a021\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a192bf1 elementor-widget elementor-widget-text-editor\" data-id=\"2a192bf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OTHER BLOG POSTS<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36bd6e61 elementor-grid-4 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"36bd6e61\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;4&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-4257 post type-post status-publish format-standard has-post-thumbnail hentry category-blogs has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/newisland-int.com\/?p=4257\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"4276\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=4276\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?fit=2560%2C1337&amp;ssl=1\" data-orig-size=\"2560,1337\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;Catamaran motor yacht on the ocean at sunny day&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;Catamaran motor yacht on the ocean&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?fit=1024%2C535&amp;ssl=1\" width=\"1024\" height=\"535\" src=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?fit=1024%2C535&amp;ssl=1\" class=\"attachment-large size-large wp-image-4276\" alt=\"\" data-attachment-id=\"4276\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=4276\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?fit=2560%2C1337&amp;ssl=1\" data-orig-size=\"2560,1337\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;Catamaran motor yacht on the ocean at sunny day&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;Catamaran motor yacht on the ocean&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?fit=1024%2C535&amp;ssl=1\" srcset=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?w=2560&amp;ssl=1 2560w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?resize=1536%2C802&amp;ssl=1 1536w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?resize=2048%2C1070&amp;ssl=1 2048w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?w=2330&amp;ssl=1 2330w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/newisland-int.com\/?p=4257\" >\n\t\t\t\tSailing the Seas of Software Reseller Growth in Africa\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t8th July 2024\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/newisland-int.com\/?p=4257\" aria-label=\"Read more about Sailing the Seas of Software Reseller Growth in Africa\" tabindex=\"-1\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-3382 post type-post status-publish format-standard has-post-thumbnail hentry category-blogs has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/newisland-int.com\/?p=3382\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"3383\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3383\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/Picture-1.png?fit=798%2C450&amp;ssl=1\" data-orig-size=\"798,450\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/Picture-1.png?fit=798%2C450&amp;ssl=1\" width=\"798\" height=\"450\" src=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/Picture-1.png?fit=798%2C450&amp;ssl=1\" class=\"attachment-large size-large wp-image-3383\" alt=\"\" data-attachment-id=\"3383\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3383\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/Picture-1.png?fit=798%2C450&amp;ssl=1\" data-orig-size=\"798,450\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/Picture-1.png?fit=798%2C450&amp;ssl=1\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/newisland-int.com\/?p=3382\" >\n\t\t\t\tDataOps &#8211; Levelling Up your Business Operations and AI Journey\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t13th September 2023\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/newisland-int.com\/?p=3382\" aria-label=\"Read more about DataOps &#8211; Levelling Up your Business Operations and AI Journey\" tabindex=\"-1\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-3351 post type-post status-publish format-standard has-post-thumbnail hentry category-blogs has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/newisland-int.com\/?p=3351\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"3352\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3352\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?fit=1880%2C1058&amp;ssl=1\" data-orig-size=\"1880,1058\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;Photo by Pixabay on &lt;a href=\\&quot;https:\/\/www.pexels.com\/photo\/assorted-color-laser-lights-417458\/\\&quot; rel=\\&quot;nofollow\\&quot;&gt;Pexels.com&lt;\/a&gt;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;assorted color laser lights&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?fit=1024%2C576&amp;ssl=1\" width=\"1024\" height=\"576\" src=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?fit=1024%2C576&amp;ssl=1\" class=\"attachment-large size-large wp-image-3352\" alt=\"\" data-attachment-id=\"3352\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3352\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?fit=1880%2C1058&amp;ssl=1\" data-orig-size=\"1880,1058\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;Photo by Pixabay on &lt;a href=\\&quot;https:\/\/www.pexels.com\/photo\/assorted-color-laser-lights-417458\/\\&quot; rel=\\&quot;nofollow\\&quot;&gt;Pexels.com&lt;\/a&gt;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;assorted color laser lights&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?fit=1024%2C576&amp;ssl=1\" srcset=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?w=1880&amp;ssl=1 1880w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?resize=1024%2C576&amp;ssl=1 1024w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?resize=1536%2C864&amp;ssl=1 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/newisland-int.com\/?p=3351\" >\n\t\t\t\tKnowledge Management \u2013 Is it still relevant for Enterprise Service Desks?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t4th September 2023\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/newisland-int.com\/?p=3351\" aria-label=\"Read more about Knowledge Management \u2013 Is it still relevant for Enterprise Service Desks?\" tabindex=\"-1\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-3235 post type-post status-publish format-standard has-post-thumbnail hentry category-blogs has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/newisland-int.com\/?p=3235\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"3181\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3181\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Picture-1-4.png?fit=904%2C474&amp;ssl=1\" data-orig-size=\"904,474\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Picture-1-4.png?fit=904%2C474&amp;ssl=1\" width=\"904\" height=\"474\" src=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Picture-1-4.png?fit=904%2C474&amp;ssl=1\" class=\"attachment-large size-large wp-image-3181\" alt=\"\" data-attachment-id=\"3181\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3181\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Picture-1-4.png?fit=904%2C474&amp;ssl=1\" data-orig-size=\"904,474\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Picture-1-4.png?fit=904%2C474&amp;ssl=1\" srcset=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Picture-1-4.png?w=904&amp;ssl=1 904w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Picture-1-4.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Picture-1-4.png?resize=768%2C403&amp;ssl=1 768w\" sizes=\"(max-width: 904px) 100vw, 904px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/newisland-int.com\/?p=3235\" >\n\t\t\t\tTHE AUTONOMOUS DIGITAL ENTERPRISE- LETS MAKES IT PRACTICAL (PART 7B-DATA DRIVEN BUSINESS)\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t24th May 2023\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/newisland-int.com\/?p=3235\" aria-label=\"Read more about THE AUTONOMOUS DIGITAL ENTERPRISE- LETS MAKES IT PRACTICAL (PART 7B-DATA DRIVEN BUSINESS)\" tabindex=\"-1\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-3180 post type-post status-publish format-standard has-post-thumbnail hentry category-blogs has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/newisland-int.com\/?p=3180\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"3225\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3225\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?fit=2560%2C1706&amp;ssl=1\" data-orig-size=\"2560,1706\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;4&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;X-T30&quot;,&quot;caption&quot;:&quot;Metaverse digital Avatar, Metaverse Presence, digital technology, cyber world, virtual reality, futuristic lifestyle. Woman in VR glasses playing AR augmented reality NFT game with neon blur lines.&quot;,&quot;created_timestamp&quot;:&quot;1641671593&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;35&quot;,&quot;iso&quot;:&quot;100&quot;,&quot;shutter_speed&quot;:&quot;6.5&quot;,&quot;title&quot;:&quot;Metaverse digital Avatar, Metaverse Presence, digital technology, cyber world, virtual reality, futuristic lifestyle. Woman in VR glasses playing AR augmented reality NFT game with neon blur lines&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?fit=1024%2C683&amp;ssl=1\" width=\"1024\" height=\"683\" src=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?fit=1024%2C683&amp;ssl=1\" class=\"attachment-large size-large wp-image-3225\" alt=\"\" data-attachment-id=\"3225\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3225\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?fit=2560%2C1706&amp;ssl=1\" data-orig-size=\"2560,1706\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;4&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;X-T30&quot;,&quot;caption&quot;:&quot;Metaverse digital Avatar, Metaverse Presence, digital technology, cyber world, virtual reality, futuristic lifestyle. Woman in VR glasses playing AR augmented reality NFT game with neon blur lines.&quot;,&quot;created_timestamp&quot;:&quot;1641671593&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;35&quot;,&quot;iso&quot;:&quot;100&quot;,&quot;shutter_speed&quot;:&quot;6.5&quot;,&quot;title&quot;:&quot;Metaverse digital Avatar, Metaverse Presence, digital technology, cyber world, virtual reality, futuristic lifestyle. Woman in VR glasses playing AR augmented reality NFT game with neon blur lines&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?fit=1024%2C683&amp;ssl=1\" srcset=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?w=2560&amp;ssl=1 2560w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?resize=2048%2C1365&amp;ssl=1 2048w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?w=2330&amp;ssl=1 2330w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/newisland-int.com\/?p=3180\" >\n\t\t\t\tTHE AUTONOMOUS DIGITAL ENTERPRISE \u2013 LET\u2019S MAKE IT PRACTICAL (PART\u00a07\u2013\u00a0DATA-DRIVEN BUSINESS)\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t23rd May 2023\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/newisland-int.com\/?p=3180\" aria-label=\"Read more about THE AUTONOMOUS DIGITAL ENTERPRISE \u2013 LET\u2019S MAKE IT PRACTICAL (PART\u00a07\u2013\u00a0DATA-DRIVEN BUSINESS)\" tabindex=\"-1\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-3054 post type-post status-publish format-standard has-post-thumbnail hentry category-blogs has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/newisland-int.com\/?p=3054\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"2993\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=2993\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?fit=1155%2C1155&amp;ssl=1\" data-orig-size=\"1155,1155\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?fit=1024%2C1024&amp;ssl=1\" width=\"1024\" height=\"1024\" src=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?fit=1024%2C1024&amp;ssl=1\" class=\"attachment-large size-large wp-image-2993\" alt=\"\" data-attachment-id=\"2993\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=2993\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?fit=1155%2C1155&amp;ssl=1\" data-orig-size=\"1155,1155\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?fit=1024%2C1024&amp;ssl=1\" srcset=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?w=1155&amp;ssl=1 1155w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?resize=1024%2C1024&amp;ssl=1 1024w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?resize=768%2C768&amp;ssl=1 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/newisland-int.com\/?p=3054\" >\n\t\t\t\tTHE AUTONOMOUS DIGITAL ENTERPRISE &#8211; LETS MAKE IT PRACTICAL (PART 6 &#8211; ENTERPRISE DEVOPS)\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t12th May 2023\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/newisland-int.com\/?p=3054\" aria-label=\"Read more about THE AUTONOMOUS DIGITAL ENTERPRISE &#8211; LETS MAKE IT PRACTICAL (PART 6 &#8211; ENTERPRISE DEVOPS)\" tabindex=\"-1\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>I am happy to announce the addition of agentic AI, powered by BMC HelixGPT, to our BMC Helix platform. We are beginning a journey to<\/p>\n","protected":false},"author":205262946,"featured_media":4488,"comment_status":"open","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_crdt_document":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[1370],"tags":[],"class_list":["post-4480","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/11\/aiops-innovation-woman-tablet-analytics-1400x700-1-1024x512-1.png?fit=1024%2C512&ssl=1","jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pge5x7-1ag","builder_content":"","_links":{"self":[{"href":"https:\/\/newisland-int.com\/index.php?rest_route=\/wp\/v2\/posts\/4480","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newisland-int.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newisland-int.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newisland-int.com\/index.php?rest_route=\/wp\/v2\/users\/205262946"}],"replies":[{"embeddable":true,"href":"https:\/\/newisland-int.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4480"}],"version-history":[{"count":21,"href":"https:\/\/newisland-int.com\/index.php?rest_route=\/wp\/v2\/posts\/4480\/revisions"}],"predecessor-version":[{"id":4506,"href":"https:\/\/newisland-int.com\/index.php?rest_route=\/wp\/v2\/posts\/4480\/revisions\/4506"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newisland-int.com\/index.php?rest_route=\/wp\/v2\/media\/4488"}],"wp:attachment":[{"href":"https:\/\/newisland-int.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4480"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newisland-int.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4480"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newisland-int.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4480"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}