{"id":3351,"date":"2023-09-04T09:45:33","date_gmt":"2023-09-04T07:45:33","guid":{"rendered":"https:\/\/newisland-int.com\/?p=3351"},"modified":"2023-09-04T10:03:40","modified_gmt":"2023-09-04T08:03:40","slug":"knowledge-management-is-it-still-relevant-for-enterprise-service-desks","status":"publish","type":"post","link":"https:\/\/newisland-int.com\/?p=3351","title":{"rendered":"Knowledge Management \u2013 Is it still relevant for Enterprise Service Desks?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3351\" class=\"elementor elementor-3351\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b8cac81 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b8cac81\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-308f7769\" data-id=\"308f7769\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7860150a elementor-widget elementor-widget-text-editor\" data-id=\"7860150a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<!-- wp:themify-builder\/canvas \/-->\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ae3715b elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"6ae3715b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-10db7a9a\" data-id=\"10db7a9a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3f1c2959 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f1c2959\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75574a06\" data-id=\"75574a06\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ea21a72 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"2ea21a72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Knowledge Management \u2013 Is it still relevant for Enterprise Service Desks?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e88651a elementor-align-center elementor-widget elementor-widget-post-info\" data-id=\"5e88651a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-04198af elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom\">\n\t\t\t\t\t\t\t\t\t\tNew Island Technologies\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-0ed9eb2 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/newisland-int.com\/?m=20230904\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-calendar-alt\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>September 4, 2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-9a0353c elementor-inline-item\" itemprop=\"commentCount\">\n\t\t\t\t\t\t<a href=\"https:\/\/newisland-int.com\/?p=3351#respond\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-comment-dots\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-comments\">\n\t\t\t\t\t\t\t\t\t\tNo Comments\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-f868609 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-paper-plane\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<a href=\"https:\/\/newisland-int.com\/?cat=1372\" class=\"elementor-post-info__terms-list-item\">Blogs<\/a>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3927a736 elementor-widget elementor-widget-image\" data-id=\"3927a736\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" data-attachment-id=\"3352\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3352\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?fit=1880%2C1058&amp;ssl=1\" data-orig-size=\"1880,1058\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;Photo by Pixabay on &lt;a href=\\&quot;https:\/\/www.pexels.com\/photo\/assorted-color-laser-lights-417458\/\\&quot; rel=\\&quot;nofollow\\&quot;&gt;Pexels.com&lt;\/a&gt;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;assorted color laser lights&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?fit=1024%2C576&amp;ssl=1\" width=\"1880\" height=\"1058\" src=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?fit=1880%2C1058&amp;ssl=1\" class=\"attachment-full size-full wp-image-3352\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?w=1880&amp;ssl=1 1880w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?resize=1024%2C576&amp;ssl=1 1024w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?resize=1536%2C864&amp;ssl=1 1536w\" sizes=\"(max-width: 1165px) 100vw, 1165px\" data-attachment-id=\"3352\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3352\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?fit=1880%2C1058&amp;ssl=1\" data-orig-size=\"1880,1058\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;Photo by Pixabay on &lt;a href=\\&quot;https:\/\/www.pexels.com\/photo\/assorted-color-laser-lights-417458\/\\&quot; rel=\\&quot;nofollow\\&quot;&gt;Pexels.com&lt;\/a&gt;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;assorted color laser lights&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?fit=1024%2C576&amp;ssl=1\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48753f0f elementor-widget elementor-widget-text-editor\" data-id=\"48753f0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400\">We have already mentioned the importance of a Data driven business and that automation is key in maturing into an Autonomous Digital Enterprise (ADE).\u00a0 Providing personalised service using multi-channel access to the enterprise ServiceDesk are required capabilities to enable agility, customer centricity and actionable insights which are the 3 key trades of success of an ADE.<\/p>\n<p style=\"font-weight: 400\">Knowledge Management touches on all the above aspects:<\/p>\n<ul>\n<li>Data Driven \u2013 Learn as we go \u2013 share and optimise.<\/li>\n<li>Automation \u2013 Automatically provides insights and possible solutions to user requests and potential issues.<\/li>\n<li>Personalised Service &#8211; provides user-specific articles, based on user interaction.<\/li>\n<li>Multi-channel \u2013 access from anywhere at any time using user\u2019s preferred channel.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-834e574 elementor-widget elementor-widget-image\" data-id=\"834e574\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-attachment-id=\"3357\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3357\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/Picture-1.jpg?fit=1182%2C791&amp;ssl=1\" data-orig-size=\"1182,791\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/Picture-1.jpg?fit=1024%2C685&amp;ssl=1\" width=\"791\" height=\"791\" src=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/Picture-1.jpg?fit=791%2C791&amp;ssl=1\" class=\"attachment-large size-large wp-image-3357\" alt=\"\" data-attachment-id=\"3357\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3357\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/Picture-1.jpg?fit=1182%2C791&amp;ssl=1\" data-orig-size=\"1182,791\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/Picture-1.jpg?fit=791%2C791&amp;ssl=1\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b34e434 elementor-widget elementor-widget-text-editor\" data-id=\"b34e434\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"font-weight: 400\">However, is knowledge management still relevant for Enterprise Service Desks?<\/h2>\n<p style=\"font-weight: 400\">Enterprise service desks are responsible for providing support and resolving issues related to IT Services, Line of Business Services and other operational matters within an organisation. \u00a0<\/p>\n<p style=\"font-weight: 400\">Users expect the Enterprise Service Desk to provide relevant support quickly and efficiently.\u00a0 Users also expect the Service Desk not to transfer them from pillar to post \u2013 probably the main gripe when contacting support desks.\u00a0<\/p>\n<p style=\"font-weight: 400\">Knowledge management plays a crucial role in enabling service desk agents to effectively and efficiently address these use interactions resolving issues or attend to requests<\/p>\n<p style=\"font-weight: 400\">Key benefits of integrating a well-defined knowledge system and process include:<\/p>\n<ul>\n<li>Centralised Knowledge Repository: Knowledge management helps in creating a centralised repository of relevant information, such as FAQs, troubleshooting guides, standard operating procedures, and best practices. This knowledge base serves as a valuable resource for service desk agents, allowing them to quickly access and leverage the collective knowledge of the organisation.<\/li>\n<li>Faster Issue Resolution: By utilising a comprehensive knowledge base, service desk agents can find solutions to common issues more rapidly. They can search for relevant articles, guides, or previous resolutions, reducing the time taken to diagnose and resolve problems. This leads to faster response times and improved customer satisfaction.<\/li>\n<li>Consistency and Quality: Knowledge management ensures consistency and quality in the responses provided by service desk agents. By documenting and sharing best practices and standardised procedures, organisations can establish uniform service delivery across different agents and shifts. \u00a0This helps in maintaining a high level of customer service and reducing errors.<\/li>\n<li>Training and Onboarding: Knowledge management also facilitates training and onboarding processes for new service desk agents. They can quickly learn from the existing knowledge base, gain insights into common issues, and understand the recommended resolutions. This accelerates the learning curve and helps new agents become productive more rapidly.<\/li>\n<li>Continuous Improvement: Knowledge management enables continuous improvement of service desk operations. By tracking and analysing the usage of knowledge articles, organisations can identify areas where information is lacking or needs updating. \u00a0This feedback loop allows for regular knowledge base enhancements, ensuring that the most relevant and effective solutions are available to service desk agents.<\/li>\n<\/ul>\n<p style=\"font-weight: 400\">Knowledge Management is a set of tools, procedures, methods, practices, and desired behaviours that help organisations to be more productive. \u00a0It is a discipline promoting an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise\u2019s information assets. The assets may include databases, procedures, documents, policies and previously uncaptured expertise and experience in individual workers.<\/p>\n<p style=\"font-weight: 400\">BMC Knowledge Management is a framework for creating, publishing, reviewing, and searching knowledge articles, to provide service desk analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.\u00a0<\/p>\n<p>The Consortium for Service Innovation which created and maintains Knowledge-Centred Support (KCS), shares best practices for capturing, structuring, evolving, and re-using knowledge. \u00a0BMC Knowledge Management leverages these best practices to improve service levels by helping organisations to maintain what their employees, partners and customers know and re-use this knowledge to gain value.<\/p>\n<p style=\"font-weight: 400\">In summary, knowledge management is highly relevant for enterprise service desks as it improves issue resolution, enhances consistency and quality, supports training and onboarding, and enables continuous improvement. \u00a0By effectively managing knowledge, organisations can optimise their service desk operations and provide superior support to their customers and internal users.<\/p>\n<p style=\"font-weight: 400\">Contact <a href=\"https:\/\/www.linkedin.com\/in\/marten-van-heerden-a85525a6?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3B1th4qK7AQaWm8VpDGM09eg%3D%3D\">Marten van Heerden<\/a> at New Island Technologies for more information around Autonomous Digital Enterprises and how BMC support this transformation.<\/p>\n<p style=\"font-weight: 400\">\u00a0<\/p>\n<p style=\"font-weight: 400\">\u00a0<\/p>\n<p style=\"font-weight: 400\">\u00a0<\/p>\n<p style=\"font-weight: 400\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3909b9d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3909b9d1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-41b1eccf\" data-id=\"41b1eccf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-54e2d993 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"54e2d993\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-35d299a4\" data-id=\"35d299a4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53202ac2 elementor-widget elementor-widget-text-editor\" data-id=\"53202ac2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>SHARE THIS BLOG<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-655cdd37 elementor-share-buttons--skin-minimal elementor-share-buttons--shape-circle elementor-share-buttons--color-custom elementor-share-buttons--view-icon-text elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"655cdd37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-facebook\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tFacebook\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Share on twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-twitter\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tTwitter\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tLinkedIn\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c001820 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c001820\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3954457e\" data-id=\"3954457e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62a616fc elementor-widget elementor-widget-text-editor\" data-id=\"62a616fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OTHER BLOG POSTS<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6caaf10d elementor-grid-4 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"6caaf10d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;4&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-4257 post type-post status-publish format-standard has-post-thumbnail hentry category-blogs has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/newisland-int.com\/?p=4257\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" data-attachment-id=\"4276\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=4276\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?fit=2560%2C1337&amp;ssl=1\" data-orig-size=\"2560,1337\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;Catamaran motor yacht on the ocean at sunny day&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;Catamaran motor yacht on the ocean&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?fit=1024%2C535&amp;ssl=1\" width=\"1024\" height=\"535\" src=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?fit=1024%2C535&amp;ssl=1\" class=\"attachment-large size-large wp-image-4276\" alt=\"\" data-attachment-id=\"4276\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=4276\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?fit=2560%2C1337&amp;ssl=1\" data-orig-size=\"2560,1337\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;Catamaran motor yacht on the ocean at sunny day&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;Catamaran motor yacht on the ocean&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?fit=1024%2C535&amp;ssl=1\" srcset=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?w=2560&amp;ssl=1 2560w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?resize=1024%2C535&amp;ssl=1 1024w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?resize=768%2C401&amp;ssl=1 768w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?resize=1536%2C802&amp;ssl=1 1536w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?resize=2048%2C1070&amp;ssl=1 2048w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2024\/07\/catamaran-motor-yacht-on-the-ocean-2023-11-27-05-13-50-utc-scaled.jpg?w=2330&amp;ssl=1 2330w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/newisland-int.com\/?p=4257\" >\n\t\t\t\tSailing the Seas of Software Reseller Growth in Africa\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t8th July 2024\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/newisland-int.com\/?p=4257\" aria-label=\"Read more about Sailing the Seas of Software Reseller Growth in Africa\" tabindex=\"-1\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-3382 post type-post status-publish format-standard has-post-thumbnail hentry category-blogs has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/newisland-int.com\/?p=3382\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"3383\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3383\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/Picture-1.png?fit=798%2C450&amp;ssl=1\" data-orig-size=\"798,450\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/Picture-1.png?fit=798%2C450&amp;ssl=1\" width=\"798\" height=\"450\" src=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/Picture-1.png?fit=798%2C450&amp;ssl=1\" class=\"attachment-large size-large wp-image-3383\" alt=\"\" data-attachment-id=\"3383\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3383\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/Picture-1.png?fit=798%2C450&amp;ssl=1\" data-orig-size=\"798,450\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/Picture-1.png?fit=798%2C450&amp;ssl=1\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/newisland-int.com\/?p=3382\" >\n\t\t\t\tDataOps &#8211; 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data-attachment-id=\"3352\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3352\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?fit=1880%2C1058&amp;ssl=1\" data-orig-size=\"1880,1058\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;Photo by Pixabay on &lt;a href=\\&quot;https:\/\/www.pexels.com\/photo\/assorted-color-laser-lights-417458\/\\&quot; rel=\\&quot;nofollow\\&quot;&gt;Pexels.com&lt;\/a&gt;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;assorted color laser lights&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?fit=1024%2C576&amp;ssl=1\" width=\"1024\" height=\"576\" src=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?fit=1024%2C576&amp;ssl=1\" class=\"attachment-large size-large wp-image-3352\" alt=\"\" data-attachment-id=\"3352\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3352\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?fit=1880%2C1058&amp;ssl=1\" data-orig-size=\"1880,1058\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;Photo by Pixabay on &lt;a href=\\&quot;https:\/\/www.pexels.com\/photo\/assorted-color-laser-lights-417458\/\\&quot; rel=\\&quot;nofollow\\&quot;&gt;Pexels.com&lt;\/a&gt;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;assorted color laser lights&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?fit=1024%2C576&amp;ssl=1\" srcset=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?w=1880&amp;ssl=1 1880w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?resize=1024%2C576&amp;ssl=1 1024w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?resize=1536%2C864&amp;ssl=1 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/newisland-int.com\/?p=3351\" >\n\t\t\t\tKnowledge Management \u2013 Is it still relevant for Enterprise Service Desks?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t4th September 2023\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/newisland-int.com\/?p=3351\" aria-label=\"Read more about Knowledge Management \u2013 Is it still relevant for Enterprise Service Desks?\" tabindex=\"-1\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-3235 post type-post status-publish format-standard has-post-thumbnail hentry category-blogs has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/newisland-int.com\/?p=3235\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"3181\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3181\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Picture-1-4.png?fit=904%2C474&amp;ssl=1\" data-orig-size=\"904,474\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Picture-1-4.png?fit=904%2C474&amp;ssl=1\" width=\"904\" height=\"474\" src=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Picture-1-4.png?fit=904%2C474&amp;ssl=1\" class=\"attachment-large size-large wp-image-3181\" alt=\"\" data-attachment-id=\"3181\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3181\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Picture-1-4.png?fit=904%2C474&amp;ssl=1\" data-orig-size=\"904,474\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Picture-1-4.png?fit=904%2C474&amp;ssl=1\" srcset=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Picture-1-4.png?w=904&amp;ssl=1 904w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Picture-1-4.png?resize=300%2C157&amp;ssl=1 300w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Picture-1-4.png?resize=768%2C403&amp;ssl=1 768w\" sizes=\"(max-width: 904px) 100vw, 904px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/newisland-int.com\/?p=3235\" >\n\t\t\t\tTHE AUTONOMOUS DIGITAL ENTERPRISE- LETS MAKES IT PRACTICAL (PART 7B-DATA DRIVEN BUSINESS)\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t24th May 2023\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/newisland-int.com\/?p=3235\" aria-label=\"Read more about THE AUTONOMOUS DIGITAL ENTERPRISE- LETS MAKES IT PRACTICAL (PART 7B-DATA DRIVEN BUSINESS)\" tabindex=\"-1\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-3180 post type-post status-publish format-standard has-post-thumbnail hentry category-blogs has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/newisland-int.com\/?p=3180\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"3225\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3225\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?fit=2560%2C1706&amp;ssl=1\" data-orig-size=\"2560,1706\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;4&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;X-T30&quot;,&quot;caption&quot;:&quot;Metaverse digital Avatar, Metaverse Presence, digital technology, cyber world, virtual reality, futuristic lifestyle. Woman in VR glasses playing AR augmented reality NFT game with neon blur lines.&quot;,&quot;created_timestamp&quot;:&quot;1641671593&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;35&quot;,&quot;iso&quot;:&quot;100&quot;,&quot;shutter_speed&quot;:&quot;6.5&quot;,&quot;title&quot;:&quot;Metaverse digital Avatar, Metaverse Presence, digital technology, cyber world, virtual reality, futuristic lifestyle. Woman in VR glasses playing AR augmented reality NFT game with neon blur lines&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?fit=1024%2C683&amp;ssl=1\" width=\"1024\" height=\"683\" src=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?fit=1024%2C683&amp;ssl=1\" class=\"attachment-large size-large wp-image-3225\" alt=\"\" data-attachment-id=\"3225\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=3225\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?fit=2560%2C1706&amp;ssl=1\" data-orig-size=\"2560,1706\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;4&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;X-T30&quot;,&quot;caption&quot;:&quot;Metaverse digital Avatar, Metaverse Presence, digital technology, cyber world, virtual reality, futuristic lifestyle. Woman in VR glasses playing AR augmented reality NFT game with neon blur lines.&quot;,&quot;created_timestamp&quot;:&quot;1641671593&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;35&quot;,&quot;iso&quot;:&quot;100&quot;,&quot;shutter_speed&quot;:&quot;6.5&quot;,&quot;title&quot;:&quot;Metaverse digital Avatar, Metaverse Presence, digital technology, cyber world, virtual reality, futuristic lifestyle. Woman in VR glasses playing AR augmented reality NFT game with neon blur lines&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?fit=1024%2C683&amp;ssl=1\" srcset=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?w=2560&amp;ssl=1 2560w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?resize=2048%2C1365&amp;ssl=1 2048w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/metaverse-digital-avatar-metaverse-presence-digi-2022-01-12-05-25-27-utc-2-scaled.jpg?w=2330&amp;ssl=1 2330w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/newisland-int.com\/?p=3180\" >\n\t\t\t\tTHE AUTONOMOUS DIGITAL ENTERPRISE \u2013 LET\u2019S MAKE IT PRACTICAL (PART\u00a07\u2013\u00a0DATA-DRIVEN BUSINESS)\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t23rd May 2023\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/newisland-int.com\/?p=3180\" aria-label=\"Read more about THE AUTONOMOUS DIGITAL ENTERPRISE \u2013 LET\u2019S MAKE IT PRACTICAL (PART\u00a07\u2013\u00a0DATA-DRIVEN BUSINESS)\" tabindex=\"-1\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-3054 post type-post status-publish format-standard has-post-thumbnail hentry category-blogs has-post-title has-post-date has-post-category has-post-tag has-post-comment has-post-author \" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/newisland-int.com\/?p=3054\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"2993\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=2993\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?fit=1155%2C1155&amp;ssl=1\" data-orig-size=\"1155,1155\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?fit=1024%2C1024&amp;ssl=1\" width=\"1024\" height=\"1024\" src=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?fit=1024%2C1024&amp;ssl=1\" class=\"attachment-large size-large wp-image-2993\" alt=\"\" data-attachment-id=\"2993\" data-permalink=\"https:\/\/newisland-int.com\/?attachment_id=2993\" data-orig-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?fit=1155%2C1155&amp;ssl=1\" data-orig-size=\"1155,1155\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?fit=1024%2C1024&amp;ssl=1\" srcset=\"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?w=1155&amp;ssl=1 1155w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?resize=1024%2C1024&amp;ssl=1 1024w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/05\/Andre.jpg?resize=768%2C768&amp;ssl=1 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/newisland-int.com\/?p=3054\" >\n\t\t\t\tTHE AUTONOMOUS DIGITAL ENTERPRISE &#8211; LETS MAKE IT PRACTICAL (PART 6 &#8211; ENTERPRISE DEVOPS)\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t12th May 2023\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/newisland-int.com\/?p=3054\" aria-label=\"Read more about THE AUTONOMOUS DIGITAL ENTERPRISE &#8211; LETS MAKE IT PRACTICAL (PART 6 &#8211; ENTERPRISE DEVOPS)\" tabindex=\"-1\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We have already mentioned the importance of a Data driven business and that automation is key in maturing into an Autonomous Digital Enterprise (ADE).  Providing personalised service using multi-channel access to the enterprise ServiceDesk are required capabilities to enable agility, customer centricity and actionable insights which are the 3 key trades of success of an ADE.<\/p>\n","protected":false},"author":225453859,"featured_media":3352,"comment_status":"open","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_crdt_document":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[1372],"tags":[],"class_list":["post-3351","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogs","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/newisland-int.com\/wp-content\/uploads\/2023\/09\/pexels-photo-417458.jpeg?fit=1880%2C1058&ssl=1","jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pge5x7-S3","builder_content":"","_links":{"self":[{"href":"https:\/\/newisland-int.com\/index.php?rest_route=\/wp\/v2\/posts\/3351","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newisland-int.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newisland-int.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newisland-int.com\/index.php?rest_route=\/wp\/v2\/users\/225453859"}],"replies":[{"embeddable":true,"href":"https:\/\/newisland-int.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3351"}],"version-history":[{"count":8,"href":"https:\/\/newisland-int.com\/index.php?rest_route=\/wp\/v2\/posts\/3351\/revisions"}],"predecessor-version":[{"id":3362,"href":"https:\/\/newisland-int.com\/index.php?rest_route=\/wp\/v2\/posts\/3351\/revisions\/3362"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newisland-int.com\/index.php?rest_route=\/wp\/v2\/media\/3352"}],"wp:attachment":[{"href":"https:\/\/newisland-int.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3351"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newisland-int.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3351"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newisland-int.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}